Sending a parcel to family or friends abroad should not mean queuing at a counter or guessing what it will cost. With Quantium Solutions you book online, see the full price before you pay, and our courier partner collects the parcel from your door in Taiwan. Here is how it works, from the first click to tracking.
1. Get a price
Start on the booking page. Choose Taiwan under "Sending from" and your destination under "Sending to". Enter the weight in kilograms and, if you know it, the size in centimetres. Then tell us whether you are sending a parcel or a document, and what type of goods is inside.
Next, list each item in the parcel: a short description, its HS code, where it was made, the quantity, and the value of each one in New Taiwan dollars (NT$). If you send the same things often, save them as favourite items and pick them again next time.
Press Get prices. Every available service is shown with its full price: the shipping fee, any surcharges, the pickup fee and any duty collected now. You see all of it before you pay, so you can compare the services and choose the one that suits you.
2. Add the sender and recipient
Enter the sender's and the recipient's details. The sender's mobile number is required, because our courier partner calls it to collect the parcel. Please give a number that will be answered on the day.
Addresses can be saved to your address book and picked again next time. Your registered address is already there, so if you are the sender you usually only need to add the recipient.
Each order covers one parcel. If you are sending two boxes, book two orders.
3. Pay and print the label
Pay from your Quantium Solutions wallet, which you top up first, or pay online where that option is available. If you have a coupon, apply it at checkout.
As soon as you have paid, we book the collection with our courier partner automatically. When the collection is booked, a Download label button appears on your order page. Print the label and stick it on the parcel.
4. Collection and the journey
Our courier partner collects the parcel from the sender's address, so there is no need to take it anywhere. Drop-off points are coming soon.
From there the parcel goes to our hub in New Taipei City, and then on to its destination.
You can follow it on our Track page with your order number, for example QSTW3H7N2Q8M, or with the carrier's tracking number. No account is needed to track, so you can pass the number on to the recipient and they can check it too.
If your plans change
You can cancel an order yourself from the order page at any time until the parcel has been collected. The refund goes back to your wallet in full, or to a bank account you give us. A processing fee may apply to a bank refund; it is always shown before you confirm.
That is all there is to it. If you are not sure whether something can be sent, or how to describe it, contact us before you book and we will help.